Order Processing:
- XHEYDAY will process orders within 3-4 business days after you place your order. Orders placed from Friday to Sunday or on holidays will be processed on the next business day.
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XHEYDAY reserves the right to refuse the order, and delay shipment in the event that the order cannot be shipped due to uncontrollable factors.
- Once an order has shipped, we will send an email to your contact email provided on the order with shipment tracking information.
- For customers from Hong Kong, Macao and Taiwan, please be sure to use the name on your ID card when filling out the shipping information.
- Customers from regions and countries other than Hong Kong, Macao, and Taiwan, must fill in your shipping information in English. We cannot change the completed shipping information after check out.
- A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
- We do not offer invoice notes.
- We are unable to combine different orders into one shipment.
Delivery:
- Our standard international shipping takes approximately 7-14 business days to arrive.
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XHEYDAY is not responsible for carrier delays, delays due to holidays, weather conditions, customs inspections, or other circumstances beyond our control.
- Shipping address cannot be changed for shipped items. If you have any questions, please contact our customer service via: support@xheyday.com
- At this time we are unable to ship orders to P.O. Boxes. Orders made to any of these addresses will be cancelled.
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It is not possible to choose a specific date and time for delivery.
Fees:
- Our standard international shipping fee is $20, available for following countries and regions;
- The shipping fee we collect at checkout only covers the transportation service of your items, therefore normally for international shipping, an extra fee for Customs Duties and Taxes may apply upon the delivery of your parcel, and this fee is charged by your government, not by us .
- For orders over $300, we offer free shipping globally, but Customs Duties and Taxes may still apply.
Asia Pacific:
Australia, Japan, South Korea, Taiwan, Indonesia, Hong Kong SAR, Maco SAR, Malaysia, New Zealand, Philippines, Saudi Arabia, Singapore, Thailand, United Arab Emirates, Vietnam.
Europe:
Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lativa, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
North & Central America:
United States, Cananda, Mexico
South America:
Brazil, Chile, Colombia, Argentina
*XHEYDAY reserved all the rights for final explanation.
