Order Processing:
- XHEYDAY will process orders within 3-4 business days after you place your order. Orders placed from Friday to Sunday or on holidays will be processed on the next business day.
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XHEYDAY reserves the right to refuse the order, and delay shipment in the event that the order cannot be shipped due to uncontrollable factors.
- Once an order has shipped, we will send an email to your contact email provided on the order with shipment tracking information.
- For customers from Hong Kong, Macao and Taiwan, please be sure to use the name on your ID card when filling out the shipping information.
- Customers from regions and countries other than Hong Kong, Macao, and Taiwan, must fill in your shipping information in English. We cannot change the completed shipping information after check out.
- A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
- We do not offer invoice notes.
- We are unable to combine different orders into one shipment.
Delivery:
- Our standard international shipping takes approximately 7-14 business days to arrive.
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XHEYDAY is not responsible for carrier delays, delays due to holidays, weather conditions, customs inspections, or other circumstances beyond our control.
- Shipping address cannot be changed for shipped items. If you have any questions, please contact our customer service via: support@xheyday.com
- At this time we are unable to ship orders to P.O. Boxes. Orders made to any of these addresses will be cancelled.
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It is not possible to choose a specific date and time for delivery.
Fees:
- Our standard international shipping fee is $19, availabe for following regions and countries;
- The cost of shipping and taxes depends on your location. You can see the total shipping cost for your order at the checkout;
- Our shipping does not include any duties of a specific country.
Asia Pacific:
Australia, Cambodia, India, Indonesia, Hong Kong SAR, Japan, Maco SAR, Malaysia, Myanmar (Burma), Mongolia, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.
Europe:
Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lativa, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
North & Mid America:
United States, Cananda, Mexico
South America:
Brazil, Chile, Colombia, Argentina
*XHEYDAY reserved all the rights for final explanation.
